Effective Date: May 9, 2025
Thank you for shopping with ComfyZoon! Your satisfaction is important to us. If you’re not fully happy with your purchase, we offer a simple and straightforward return and refund process.
1. Replacement or Full Refund Policy
You have 7 days from the date of receipt to request a return if you’re not completely satisfied. To be eligible for a return or replacement, the item must meet the following conditions:
-
Item Condition:
-
Unused, unworn, and in original packaging with all tags attached
-
In the same condition as received
-
-
Valid Return Reasons:
-
Received wrong item, size, color, or address (different from what was provided)
-
Clearly visible damage upon delivery
-
Poor print quality or printing in the wrong position
-
Size discrepancy: item is more than 3 cm larger or smaller than advertised size chart
-
-
Order Cancellation:
-
If the product is already in production, only the shipping fee will be refunded
-
-
Claims Submission:
-
Misprinted/damaged/defective items must be reported within 7 days of receipt
-
Damaged packages must be reported within 72 hours of delivery
-
Customers must provide the ComfyZoon Unique QR code or shipping list for verification
-
Approved claims due to our error will be fully covered at our expense
-
Note: Replacement orders will follow standard delivery timelines.
2. No Replacement or Refund
The following items or situations are not eligible for return or refund:
-
Customer-provided wrong shipping address, size, or color
-
Claims submitted after 7 days from delivery
-
Items damaged or deformed by the customer
-
Packages undelivered due to incorrect or incomplete recipient information
-
Shipping delays or issues due to natural disasters, political events, wars, or force majeure
-
Customized or personalized products
-
Final sale or non-returnable items
3. Contact Us
If you have questions about our return policy, feel free to reach out:
Email: hello@comfyzoon.com
Address:
1062 Folsom St
San Francisco, CA
United States
Thank you for choosing ComfyZoon! We value your satisfaction and trust.